FRODSHAM-based care company Home Instead Frodsham, Runcorn and Widnes has been named Care Excellence winner following a survey of clients and the care professionals who work for the company.
Its management team was recognized and named winner of the award from more than 265 local offices at Home Instead’s annual national conference, in recognition of the exceptional scores and feedback it received.
The survey results saw local families singing the company’s praises and care professionals crediting the company as a supportive place to work.
All clients of the home care company were invited to take part in the anonymous survey by independent experts WorkBuzz.
Home Instead Frodsham, Runcorn, Widnes received an impressive client advocacy score of 86 per cent, an overall mark demonstrating how happy clients and their loved ones are with the service.
All clients said they would highly rate the overall quality of the service and said they were involved in the care planning and reviewing their care.
When asked for areas to improve two clients commented: “Nothing! Everybody’s great” and “None, everything is perfect.”
The client feedback is consistent with the Care Quality Commission’s (CQC) “Outstanding” rating for Home Instead Frodsham, Runcorn, Widnes.
Care professionals working for the company were also surveyed. An impressive care professional advocacy score of 97 per cent was received together with a high satisfaction score, showing Home Instead to be a supportive employer.
In the survey 100 per cent of care professionals said they were proud to work for Home Instead and also said tthey would recommend Home Instead’s services.
Brian Moynihan, owner of Home Instead Frodsham, Runcorn and Widnes said: “I am immensely proud of the team and their passion for providing person-centered, relationship led care. Being recognized by our clients for proving outstanding care is truly special for us all.”
Steven Frost, CEO of WorkBuzz commented: “At WorkBuzz we believe that exceptional employee experience deserves to be recognized and celebrated. Our awards stand out because they are not a branding exercise. The awards have a data-driven criteria and the results are powerful because they come straight from the horse’s mouth – the actual employees of each company who enter.
“This award recognizes the best workplace cultures where employees are proud to work, are motivated to do more, and want to stay for the foreseeable future. It’s a pleasure to partner with an organisation like Home Instead who truly care about their employees’ experience and have worked hard to ensure they create a culture where their people can thrive.”
To find out more about Home Instead Frodsham, Runcorn & Widnes and the home care services they provide, call 01928 733020 or visit www.homeinstead.co.uk/halton.